Support

Email hello@goldstandardweb.com or call (262) 945-1213. We answer within 24 hours, usually the same business day.

Common questions

• A rep isn't on the board. Settings → Who's on the board: tick them. Admins and agency logins start unticked.
• A number looks low. Calls under 30 seconds don't count as connected, only 3 dials to the same contact count per day, and automated texts never count. You can change the first two in Settings → Counting rules. A rep's page shows what was left out and why.
• The TV stopped updating. Check the TV's internet. If the link was turned off, make a new one on the TV & phones page.
• Calls from another phone system. PaceBoard counts calls your CRM records with the rep who made them. Calls from a separate dialer only count if that dialer logs them into the CRM under the rep.